Writing

Notes on post purchase claims

Notes on reading the evidence behind post purchase claims. No forecasts, and no statistics we did not gather ourselves.

Tracking says delivered. Your customer says it never arrived.

A delivery scan records that a driver pressed a button on a handheld. Whether anyone received the parcel is a separate question. How to read the carrier record, and the one question to ask when it stays ambiguous.

15 September 2026 · 4 minute read